AD4x4, The Capital Offroad Club

§00 / ACCOUNT MANAGEMENT

Delete Your Account

AD4x4 allows you to request the permanent deletion of your account directly from the mobile app. Once submitted, your request enters a 3-day grace period during which you can cancel the request. After the grace period, your personal data is permanently anonymized and your account is deactivated.

This page explains how to submit a deletion request, what data is removed, and what records are retained for safety and operational purposes.

Android Instructions

  1. 1Open the AD4x4 app and sign in to your account
  2. 2Tap the Profile tab in the bottom navigation bar
  3. 3Tap Settings (gear icon)
  4. 4Scroll down to the Danger Zone section at the bottom
  5. 5Tap Delete Account
  6. 6Read the warning and confirm by tapping "Yes, Delete My Account"
  7. 7Your deletion request is submitted and enters the 3-day grace period

iOS Instructions

  1. 1Open the AD4x4 app and sign in to your account
  2. 2Tap the Profile tab in the bottom navigation bar
  3. 3Tap Settings (gear icon)
  4. 4Scroll down to the Danger Zone section at the bottom
  5. 5Tap Delete Account
  6. 6Read the warning and confirm by tapping "Yes, Delete My Account"
  7. 7Your deletion request is submitted and enters the 3-day grace period

3-Day Grace Period

After you submit a deletion request, there is a 3-day grace period before your data is permanently processed. During this period:

  • Your account remains active and accessible
  • A deletion banner is displayed in the app as a reminder
  • You can cancel the request at any time from the same Danger Zone section in Settings

After 3 days, the deletion is processed automatically overnight and cannot be reversed.

Data Permanently Deleted

The following personal information is permanently removed from our records:

  • Full name (first name and last name)
  • Email address
  • Phone number
  • Date of birth
  • Gender and nationality
  • City of residence
  • Emergency contact (name and phone number)
  • Profile picture (avatar)
  • All registered vehicles (brand, model, color, year, images)
  • Login credentials (account is permanently deactivated)

Your username is replaced with an anonymous identifier (e.g., deleted_user_123) and your email is replaced with a non-functional placeholder. You will no longer be able to sign in.

Data Retained (Anonymized)

For safety, operational integrity, and compliance with UAE regulations, the following records are retained in anonymized form:

  • Trip participation records, historical records displayed under the anonymous identifier
  • Logbook entries and skill sign-offs, records signed by marshals retained for safety audits
  • Upgrade request comments, comments made by marshals and board members
  • Trip count and driving level, retained for aggregate club statistics
  • Anonymous identifier, the deleted_user_123 placeholder, which cannot be linked back to your identity

These retained records are fully anonymized and cannot be used to identify you personally.

Can't Access the App?

If you are unable to access the AD4x4 app to submit a deletion request, you can request account deletion by emailing us directly:

Email: info@ad4x4.com

Subject: "Account Deletion Request"

Please include your registered username or email address so we can identify your account. We will process your request and confirm via email within 5 business days.

Legal Basis

Account deletion is provided in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), which grants individuals the right to request deletion of their personal data. Certain data may be retained where required for legitimate safety or legal purposes as outlined above.

For full details on how we handle your personal data, please review our Privacy Policy.