hello guys, i'm still working on that with our hosting company in the US. here is the last chat i had with them:
Hani A A Janem
Posted On: 28 Oct 2008 09:45 AM
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hello there,
i had a small chat with one of the live support agent a couple of days ago regarding my PHP configuration however i lost connection to live support and decided to send a ticket to proceed with the matter. Please read the conversation i have pasted below for more details:
"You are now chatting with Miguel S. (Support)
Miguel S.: Hello
Hani Janem: Account name: ******
Passw: **************
Hello,
I’m working on our new website and I’m trying to install gallery2 but I can’t proceed with the install because my php settings are set to safe mode.
Miguel S.: okay
Hani Janem: Is it also possible to also increase my upload limit to 5 MB?
Miguel S.: Can you please provide your domain name
Hani Janem:
www.ad4x4.com
Miguel S.: one moment
Hani Janem: sure. take your time.
Miguel S.: I am checking it.
Miguel S.: Can you please check it now.
Miguel S.: I have made the changes
Hani Janem: ok i will. give me a min
Miguel S.: Sure.
Hani Janem: will it take time to be updated in the CPANEL PHP Configuration page?
Miguel S.: No
Miguel S.: Can you please provide the error you are getting
Hani Janem: i still see the following: Safe Mode: On AND upload_max_filesize: 2MB
Hani Janem: sure
Miguel S.: Also the location you are trying to install
Hani Janem: Warning: putenv() [function.putenv]: Safe Mode warning: Cannot set environment variable 'LANG' - it's not in the allowed list in /home/adfourfo/public_html/newweb/gallery2/modules/core/classes/GalleryTranslator.class on line 306
Warning: putenv() [function.putenv]: Safe Mode warning: Cannot set environment variable 'LANGUAGE' - it's not in the allowed list in /home/adfourfo/public_html/newweb/gallery2/modules/core/classes/GalleryTranslator.class on line 307
Hani Janem: /public_html/newweb/gallery2
Hani Janem: install file location:
http://www.ad4x4.com/newweb/gallery2/install/
Miguel S.: okay
Miguel S.: we are checking it
Miguel S.: We are still checking it
Hani Janem: No problem. take your time
Miguel S.: Can you please check it again
Hani Janem: ok
Hani Janem: error still there and the setting remain unchanged
Hani Janem: are you still there?
Miguel S.: Hello
Miguel S.: Can you please check this
http://www.ad4x4.com/newweb/gallery2/in ... hpinfo.php
Miguel S.: Are you still getting the error
Hani Janem: yes. when i try to run the installer from
http://www.ad4x4.com/newweb/gallery2/install/
Hani Janem: no errors from this page
Hani Janem:
http://www.ad4x4.com/newweb/gallery2/in ... hpinfo.php
Hani Janem: have you changed the php settings in my Cpanel account (Language Options: safe_mode) to 'off'?
Miguel S.: Are you there?
Hani Janem: yes
Hani Janem: the last mssg i got from you is: Miguel S.: Are you still getting the error
Hani Janem: i responded: Hani Janem: yes. when i try to run the installer from
http://www.ad4x4.com/newweb/gallery2/install/
Hani Janem: no errors from this page
Hani Janem:
http://www.ad4x4.com/newweb/gallery2/in ... hpinfo.php
Hani Janem: have you changed the php settings in my Cpanel account (Language Options: safe_mode) to 'off'?
Hani Janem: Are you receiving my IM’s? my ISP is experiencing a number of problems lately. My connection might experience timeouts therefore I might not receive all your IMs as well
Hani Janem: are you there"
That was the End of my live chat session.
Until now my Cpanel > Software / Services > PHP configuration reports that safe mode setting is ‘ON’ I cannot proceed with installing our new website. Can you kindly turn safe mode to Off and increase my upload limit to 5MB.
Thank you for your support in advance
Best Regards,
Hani A Janem
Adam G.
Posted On: 28 Oct 2008 09:56 AM
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Hello Hani,
Thank you for your support request.
I am checking the issue and will update you shortly.
Regards,
With Regards,
Adam G.
Support Department
ServerFly.com
http://www.serverfly.com
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Note: If you feel that your issue in this ticket remains unresolved after we close it, please re-open the ticket instead of creating a new one. This would help our techs understand your issue better rather than going through the routine troubleshooting steps with you all over again.
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Adam G.
Posted On: 28 Oct 2008 10:06 AM
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Hello Hani,
Thank you for your support request.
I have fixed the error in the URL:
http://www.ad4x4.com/newweb/gallery2/install/ and also the upload_max_filesize is set to 5M. You can check this from the URL:
http://www.ad4x4.com/newweb/gallery2/in ... hpinfo.php
With Regards,
Adam G.
Support Department
ServerFly.com
http://www.serverfly.com
----------------------------------------------------
Note: If you feel that your issue in this ticket remains unresolved after we close it, please re-open the ticket instead of creating a new one. This would help our techs understand your issue better rather than going through the routine troubleshooting steps with you all over again.
----------------------------------------------------
Hani A A Janem
Posted On: 29 Oct 2008 03:46 AM
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hello guys,
yes its working great, thank you for your support.
i have a question though, the settings you have changed effected only the 'directory /public_html/newweb//gallery2' this means when i delete that folder to attempt another installation or if i would like to install the gallery to another location then i will get the same error case as before. my question is, would it be possible to change the global setting of my account so that all directories will have a safe mode set to off and max file upload to 5MB. the reason why i'm asking for this is because i'm working on a new website and i'm going to change its location once completed. another thing that i have noticed is that when i go to my Cpanel php configuration under 'Software / Services' i still see safe mode: ON AND upload_max_filesize 2MB
Regards,
Hani A Janem
Matt H.
Posted On: 29 Oct 2008 03:54 AM
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Hello Hani,
Thanks for your support request
CPanel uses separate php.ini so you don't need to bother about that.
safe_mode is set to off
upload_max_filesize is set to 5M
The above settings are configured for your entire domain.
Please do get back to us for any further assistance
With Regards,
Matt H.
Support Department
ServerFly.com
http://www.serverfly.com
----------------------------------------------------
Note: If you feel that your issue in this ticket remains unresolved after we close it, please re-open the ticket instead of creating a new one. This would help our techs understand your issue better rather than going through the routine troubleshooting steps with you all over again.
----------------------------------------------------
Hani Janem
Posted On: 29 Oct 2008 04:50 AM
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hello,
i'm just a little confused now
if my information is correct the error that i get when trying to install gallery2 to any location in my account is directly caused by safe mode set to 'ON' You guys have fixed the problem when i was trying to install it to
http://www.ad4x4.com/newweb/gallery2/
Warning: putenv() [function.putenv]: Safe Mode warning: Cannot set environment variable 'LANG' - it's not in the allowed list in ...............Warning: putenv() [function.putenv]: Safe Mode warning: Cannot set environment variable 'LANGUAGE' - it's not in the allowed list in ................
therefore if my global safe mode is set to 'Off' in my domain, i should not get the error again when trying to install it to another directory . for example i tried installing the gallery to
www.ad4x4.com/newweb//phpBB3/gallery2/install and i still have the error showing up.
is there another problem that i should be aware about that is causing this problem?
Regards
Hani Janem
Hani A. A. Janem
> To:
hani_janem@hotmail.com> Subject: [Support #UGM-207974]: PHP Configuration> Date: Wed, 29 Oct 2008 03:54:46 -0500> CC: > From:
techsupp@serverfly.com> > Hello Hani,> > Thanks for your support request> > CPanel uses separate php.ini so you don't need to bother about that.> > safe_mode is set to off> upload_max_filesize is set to 5M> > The above settings are configured for your entire domain.> > Please do get back to us for any further assistance> > With Regards,> Matt H.> Support Department> ServerFly.com>
http://www.serverfly.com> > ----------------------------------------------------> Note: If you feel that your issue in this ticket remains unresolved after we close it, please re-open the ticket instead of creating a new one. This would help our techs understand your issue better rather than going through the routine troubleshooting steps with you all over again.> ----------------------------------------------------> > Ticket Details> ===================> Ticket ID: UGM-207974> Department: Support> Priority: Low> Status: Open>
Adam G.
Posted On: 29 Oct 2008 05:22 AM
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Hello,
We are working on your issue and will update you shortly.
With Regards,
Adam G.
Support Department
ServerFly.com
http://www.serverfly.com
----------------------------------------------------
Note: If you feel that your issue in this ticket remains unresolved after we close it, please re-open the ticket instead of creating a new one. This would help our techs understand your issue better rather than going through the routine troubleshooting steps with you all over again.
----------------------------------------------------
Adam G.
Posted On: 29 Oct 2008 05:39 AM
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Hi Hani,
In your server, safe mode is enabled and server wide upload limit is 2M. We put a php.ini file under your "public_html" directory with
upload_max_filesize = 5M
safe_mode = off
So if you want to change the settings to it in any other location, you just copy this php.ini file to that location.
Feel free to get back to us if you need further assistance.
With Regards,
Adam G.
Support Department
ServerFly.com
http://www.serverfly.com
----------------------------------------------------
Note: If you feel that your issue in this ticket remains unresolved after we close it, please re-open the ticket instead of creating a new one. This would help our techs understand your issue better rather than going through the routine troubleshooting steps with you all over again.
